Provide solution expertise in the digital marketing and customer engagement domain and service delivery of the relevant global solutions. This role is an individual contributor serving multiple Business Groups strong vendor management is required to ensure smooth operations.
What we ask
5+ years of experience.
A recognized Degree in Computer Science, IT, Marketing or a related discipline
Demonstrated experience in leading solution design and maintenance of marketing automation technologies like Salesforce Marketing Cloud, Pardot and Messagebird.
Demonstrated experience building and managing omnichannel (e.g. email or WhatsApp) marketing automation journeys and campaigns.
Experience with Conversational AI such as chatbots is a plus.
Passionate about getting your hands dirty and going into the solution to configure when needed.
Experience in agile, project / product / vendor management
Excellent analytical, interpersonal, and communication skills: written and verbal
What we offer
FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas and passion. Most of all we welcome you as the person you are and the person you want to be. Our mission is to liberate people to work smarter. Our reward policies support FrieslandCampina s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience and potential, while reflecting competitive practices in all the countries in which we operate. A transparent, consistent and fair approach to reward is critical to our success and growth.
Vacancy description
Technical Expertise in Marketing Automation Solutions
Be the solution expert for solutions in this domain
Analyze how to rationalize the landscape across BGs
Lead change request delivery to markets
Accountable for compliance with enterprise architectural and cloud & hosting standards
E2E Service Delivery
Daily monitoring of Service quality, KPIs and SLA
Establish and manage the operational relationship with suppliers
Raise service improvements, SPOC for P1 issues and resolve escalations
Service Management Process and Procedures
Drive continuous improvement of processes, ways of working and tooling at global level.
Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
Perform detailed planning & project management of implementation activities for updates & patching
Complaint Handling
Contact point for complaints / escalations
Drives root cause analyses and service improvements
Support of Business Users
Analyze and guide the business in utilizing application functionality to the best extent possible
Extensive coordination with Business Users in delivering and supporting commercial solutions.
Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.
