About Esri Malaysia
Esri Malaysia is the exclusive local distributor of Esri's world-leading GIS software and a key member of the world's largest group of ArcGIS specialists outside of the United States the Boustead geospatial group.
The group collectively provides software and services to organisations across Malaysia, Australia, Bangladesh, Brunei, Indonesia, Papua New Guinea, Singapore and Timor-Leste.
For more than three decades, Esri Malaysia has forged an impressive track-record of achievement. Amongst the significant programs of work undertaken in recent years is the roll out of the Malaysia Geospatial Data Infrastructure, the JUPEM mapping modernization project and the Defence Geospatial Information System project.
Esri Malaysia currently employs professionals from a range of disciplines including GIS, remote sensing, geography, information technology, environmental science, software development and surveying.
Equipped with a premium product and unique understanding of the ArcGIS platform, we deliver commercially responsible solutions that solve real-world problems.
About the Role
What you'll do:
- This role will act as a Resident Engineer, supporting customers and ensuring the successful implementation and utilization of ArcGIS deployment in their workplace.
- Provide on-site technical support to customers, assisting them with the installation, configuration, and troubleshooting ArcGIS software.
- Address customer inquiries, concerns, and issues related to ArcGIS, offering solutions and guidance as needed.
- Conduct hands-on or on-the-job transfer-of-technology sessions for customers to familiarize them with the features and functionality of the software.
- Investigate and resolve technical issues encountered by customers, working closely with the professional services and technical support team if necessary to provide timely solutions.
- Maintain detailed records of customer interactions, including issues reported, solutions provided, and any customizations made to the software.
About You
We are seeking an energetic and passionate Embedded Engineer in GIS to join our dynamic team. The ideal candidate excels at designing innovative embedded systems for GIS applications and building strong client relationships. You should be eager to leverage your exceptional communication skills and technical expertise to drive our business goals forward. If you are driven, customer-focused, and have a knack for creating and implementing effective embedded solutions in GIS, we would love to hear from you.
We believe that to be successful in this role you will need:
- Degree in GIS/Geomatics/Remote Sensing/Computer Science/Information Technology or a related discipline.
- Between 3 to 5 years of related working experience; with at least 3 years of experience in GIS system development project implementation or technical support experience.
- Solid understanding and knowledge of change management principles, methodologies, process, and tools.
- Strong knowledge in 3 or more of the following:
o ArcGIS Server / ArcGIS Enterprise or Web GIS
o ArcGIS Desktop / Pro
o FME/Data Interoperability
o SQL / Oracle / PostgreSQL Database management
o General IT/Network knowledge
o Backup & Disaster
- Proficiency in computer fundamentals, including familiarity with operating systems (e.g., Windows, macOS, Linux) and general software applications.
- Understanding of basic networking concepts, such as IP addressing, TCP/IP protocols, and network configurations.
- Strong analytical and problem-solving skills to diagnose and resolve technical issues effectively.
- Excellent verbal and written communication skills are essential for effectively interacting with customers and conveying technical information clearly and concisely.
- Esri Certified professional is an advantage.
Why Esri Malaysia
At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:
- Empowered Flexibility: We offer flexible work arrangements to promote work-life balance. New employees are required to attend their local office full-time for the first three months to ensure a comprehensive onboarding experience before agreeing to a hybrid model.
- Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
- Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
- Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Mobile Phone Allowance, Medical & Insurance, Yearly Salary Increment, Referral Spotter Fees, Staff Awards, Engaging Events, and much more.
- Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.
For further details or if you have any questions, please contact our Talent Acquisition team by mail at [Confidential Information].
We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
Note: This role is for local Malaysian citizen
