Responsibilities:
- Delivers an extraordinary customer experience by technically advising customers on products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of products and services.
- Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
- Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
- Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
- Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
- Work with franchised distributors to provide quotations and order fulfillment.
- Promote portfolio of products to drive revenue.
KPIs:
Customer Effort Score (CES), Opportunity Conversion, Revenue Growth
Education:
- Bachelors technical or business degree preferred or equivalent experience
Skills & Experience:
- Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback
- Strong verbal, written, and presentation skills.
- Proven ability to initiate, organize, and complete multiple tasks in a timely manner.
- Demonstrates ability to share creative and new ideas.
- Consultative selling experience desired.
- Relevant product or industry experience a plus.
- Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.
- A passion for serving customers.
- Mandarin speaking, writing and typing is required.
- One to two years working experience is preferred, fresh graduates are welcome for the application as well.
