Requirements: Experience in driving/ participation in driving large transformation and innovative scalable solutions within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams
Minimum of 4-5 years of experience in leading Business Excellence, Innovation, Transformation in Business Process Outsourcing
Patience, understanding and resilience when managing complex situations and competing priorities
Bachelor's degree from recognized university
Data visualization experience to provide insights and able to succinctly articulate value
Experience with designing experiments, tools and measures, establishing hypotheses and leading projects from end to end
Experience in Innovating & delivering value in the Trust & Safety / Ecommerce MOD & CS / Risk Ops / Payments CE space
Experience in tool development and deployment in the above space
Experienced and certified in Six Sigma Green Belt / Black Belt Methodology, PMP certification
Excellent communication and client management skills, presentation abilities and stakeholder management
Proven ability to work independently
Ability to be flexible and work creatively and analytically in a problem-solving environment
Creative thinking/innovative mind-set
Project delivery timeline and milestone management, Stakeholder relationship management
Ability to engage senior client management on offerings, emerging issues in focus
Demonstrated ability to interface with multiple levels of management
Responsibilities
Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global Payment (Risk Ops & CCO) verticals
Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP
Enhance User experience in the E-Commerce and Global Payments space by continuously improving on products that are serviced
Identifying Automation opportunities that can be implemented with full stakeholder buy-in
Creating an ongoing pipeline of ideas in the dynamic space of Trust & Safety and Global Payments, delivering value for the clients
Proactively identify opportunities, solve problems, and guide operational excellence, site transformational efforts to implementation
Develop and provide statistical analysis utilizing control charts to assess process capability
Actively drive the development and sharing of best practices, lessons learnt in cross process team improvements
Provide LEAN and 6-sigma expertise in problem solving; identify and lead projects with teams
Coach, mentor, and work with all colleagues in the execution of multiple projects simultaneously
Continuously challenge the status-quo by encouraging innovation and calculated risk taking
Serve as a process team SME for Innovation; conduct workshop in instilling the culture of ideation, innovation, and transformation
Monitor Process performance to determine key opportunity areas to continuously improve performance
Job Type: Full-time
Pay: RM13,
- 00 - RM18,000.00 per month
Experience:
* Solution and Innovation: 1 year (Required)
