Title : Software Support Engineer (L2)
Location - Kuala Lumpur (V Bangsar South City) Office
Experience -2-6 Yrs
Notice Period : Immediate-30 Days
Should be Flexible with Rotational Shifts
About NCR:
- NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 39,000 employees and does business in 180 countries
Job Responsibilities
- Primary role is to coordinate and provide services in a profitable environment that supports our values and the business as a whole.
- Isolate problems and create resolution plans; Log problem resolution and maintains databases;
- Support the resolution of known software problems to be fixed in later releases;
- Prepares standard reports to ensure Service Level Agreement is represented accurately
- Works directly with the customer, internal stakeholders or customer engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems;
- Responsible for developing or collaborating with a Solution Engineer to develop the problem isolation, solution creation, and solution implementation plan defined by the Incident Management Process (IMP) to help resolve the customer's problem
- Performs additional troubleshooting activities, escalates problems to the appropriate party(s), and assists in communicating the solution to the customer; Number and type of systems and customers supported will be dependent on the candidate's technology, product, and project management skills
- Perform Problem Management analysis to isolate problems and to avoid future issue recurrence
Qualifications & Requirements
- At least 2 years experience in Software Engineer field (with background Java, C++, C#) or similar experience in Retail or Retalix industry
- Good knowledge on POS (Point of Sale) or SCO (Self-Check Out) system
- Ability to create and read batch scripting, read logs, database management
- Ability to do SQL Queries and create script would be an added advantage
- Strong technical background
- Good analytical and problem solving skills
- Proficient in MS Office and understanding of Windows-based applications/tools
- Knowledge of relevant software computer applications and equipment
- Good interpersonal and communication skills, verbal and written as well as listening skills
- Should have good communication skills and would able to communicate with overseas customers
- Candidate with multiple language proficiency are an added advantage
Desired Attributes
- Pleasant and enthusiasm in customer engagement.
- Good listener with planning, coordinating and resolving skills.
- Able to perform shift work, day and night shift full-time position(s) available.
- Comfortable with night shift schedule.
- Willing to work on weekend and public holidays.
- Working location: Bangsar South City, Kuala Lumpur, Malaysia
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
