Software Support Engineer - L2 Engineer

Title : L2 Engineer

Location: Kuala Lumpur, Malaysia

Notice Period: Immediate - 30 Days

About NCR Corporation:

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.

Passionate about technology and see the world a little differently than your peers Everywhere you look, there's possibility. Opportunity. Boundaries to push and challenges to solve. You believe software engineering changes how people live.

At NCR, we believe that, too. We're one of the world's first tech companies, and still going strong. Like us, you know the online and mobile worlds better than any otherand see patterns that no one else sees. Our software engineers write code that can survive under the pressure of hundreds of thousands of requests per minute.

We work with some of the smartest, nicest people you'll meet. People who work here say the problems they work on are enormously challenging, and that the team culture is the most supportive they have seen.

Digital Banking is a division of NCR and is a leading Cloud based solution of online and mobile banking software to financial institutions in the United States. With over 650 financial institutions and 14 million end users we have the ability to affect change in the everyday lives of consumer. Consumers use our products daily and our mobile products are loved, evidenced by a 4.7+ stars rating in the app stores which is powered by the API's our team creates. If you are looking for a place to make a difference and have fun doing it, NCR is the place for you.

Job Description:

We are building a state-of-the-art virtual assistant to cater to 600+ financial institutions. Our aim is to provide a great user experience to our customers while keeping a close match with the industry in terms of the virtual assistant capabilities.

Key Areas of Responsibility:

Responsibilities and Duties:

• Ownership and management of software updatesplatform upgrades across all customer platforms.
• Act as an escalation point for the Global SDS Support Shift Teams for day-to-day support queries as and when required.
• Ensuring the technical documentation in the Wiki us kept up to date
• Maintaining and supporting the NCR SDS virtualization software and infrastructure
• Assisting our partners and customers with deploying SDS servers, both remotely and on-site, and providing guidance and familiarization deploying and using our solution
• Deliver technical IT support as required to our growing diverse client base
• Answering emails, calls and online chat in a positive and friendly manner.
• Monitoring live SDS servers, troubleshooting and resolving all technical issues
• Promote and provide support for new products and technologies.
• Taking a lead role in coordinating any major incidents relating to software deployed in the region
• Maintain an up-to-date knowledge of our products, technologies, and our competitors.
• Providing technical support to our Sales engineering team in relation to product architecture and during the implementation of proof of concepts for our Enterprise opportunities
• Leading projects to migrate customers from old to new SDS servers

In fulfilling these responsibilities, you will be required to work closely with the Engineering and Delivery teams as you build and then apply your knowledge of our product to these partners and customers. As part of this you will be expected to ensure that the relevant documentation within the NCR SDS WIKI is kept up to date to assist the Shift Teams in supporting our customers.

Knowledge, Skills and Experience:

• The candidate should have a minimum of 3 years experience in an IT Operational support role working with Linux operating systems
• Good understanding of core internet technologies Routing/Switching, DNS, DHCP, firewalls
• Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
• Strong analytical skills with proven problem-solving ability.
• Demonstrated willingness to learn and apply new technology.