Software Engineer (Support) (3742)

Description

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

The team

The team is responsible for providing practical decision support solutions to address business objectives in the areas of risk prevention and fraud detection. We offer state-of-the-art software solutions and provide comprehensive client support using our expertise and flexible, client-focused approach.

The role

Works closely with and under the guidance of the Software Engineering Manager, the role will be responsible to deliver product enhancements, improvements as well as addressing issues.

You will involve in analysing and building a technical understanding of GBG Fraud products. A key part of the role will be ensuring our projects are delivered to high standards of innovation, quality, and excellence as well as on time and budget.

What you will do

As part of an Agile development team:

• Be part of next gen product teams here in Kuala Lumpur, build up knowledge and technical capability to deliver features in line with the overall technical and product strategy.
• Deliver product enhancements according to the requirements and take part in new developments.
• Design, Code, Automate, and refactor codes, programs, scripts, and other software services.
• Diagnose, troubleshoot, and provide solutions to problems with newly developed software.
• Work with the Software Engineering Manager, Product Owner, and Scrum Team to build the technology design to deliver new features or enhancements which will include writing detailed technical requirements, user story planning and so on.
• Participate in iterative Agile approaches to software development, including the full process from concept to deployment.
• In time, form part of an on-call support roster.

What we're looking for

Technical Skills

• Sound knowledge and experience with Java.
• Handson experience with RDBMS such as PostgreSQL Database applications (Database design would be an advantage).
• Experience with No SQL Database technology such as Redis (preferred) or Data Analytic Database such as Druid is strong added advantage.
• Good exposure and knowledge of Open-Source Technologies and solutions such as Kafka, Flink or Akka, Spark, Prometheus, Graffana and etc.
• Knowledge of Lambda and real time streaming processing architecture.
• CI/CD, cloud and containers knowledge (Terraform, Kubernetes, Dockers, HelmChart and etc.) would be an advantage.
• Experience with Angular, graph databases such as Janus or Neo4j algorithms and UX/UI design principles would be an advantage.

Interpersonal Skills

• Willing and able to learn new skills and technologies according to business needs and industry demands.
• Good oral and written communication skills with exceptional attention to detail.
• A strong professional, patient, and flexible attitude.
• Ability to interpret and translate customers needs to be able to resolve issues in a timely manner.
• Encourage a culture of innovation focused on adding value.
• Able to work as part of a team and contribute positively to team's success.
• Proven ability to prioritise and to work independently, managing one's own workload.
• A focus on thorough software testing, resulting in a high-quality product.