Software Engineer, CX

Company Description

CX One Sdn Bhd is a leading provider of unified communications and customer experience technology. Our team, comprised of professionals with over 10 years of experience in the enterprise communications and contact centers industry, focuses on implementing and integrating cutting-edge solutions for our clients. Our goal is to help clients stay connected to their employees, vendors, and customers across any channel, anytime, anywhere to deliver excellent customer experiences and achieve high levels of satisfaction. We leverage the best technology from our trusted partners, including cloud, AI, analytics, and automation, to meet our clients needs.

Role Description

We're looking for a Junior to Intermediate level full-time Software Engineer, CX, to join our team in Petaling Jaya. As a Software Engineer, CX, you'll play a pivotal role in our organization, overseeing Contact Center project implementation and delivering technical support to our valued clients on a day-to-day basis. Please note that this role may require travel to customer offices.

Qualifications

• Degree/Diploma in a relevant field, such as information technology, computer science, or telecommunication studies.
• 2 years of experience in implementing or supporting Omnichannel CX Solution (Avaya/Genesys/Talkdesk/Verint), SIP/WebRTC(Audiocodes/Sonus), Email/Chat/Messaging, and Conversational AI/Bot technology.
• Proficiency in Web API architecture, including SOAP Web Services and REST APIs.
• Experience with programming/scripting languages (Python, JavaScript, etc.).
• Experience in integrating with CRM or Case Management Solutions such as Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, etc.
• Experience in Reporting Customization or Automation Development.
• Excellent Communication and Customer Service skills
• Strong problem-solving and critical-thinking skills
• Self-sufficient and proactive individual with a demonstrated ability to work independently, taking initiative and driving projects forward without constant supervision and hand-holding.
• Fresh graduates are encouraged to apply.