SOC Manager

about the role

1. Operations Management (40%)

• Lead and manage the SOC team, assuming managerial responsibilities for team members and their work.
• Ensure team members receive necessary training, manage resource planning, rosters (including weekend shifts), and holiday consumption.
• Set up and manage operational KPIs for the team, supporting and initiating service improvement initiatives within the operational department.
• Coach and guide the team, serving as the escalation point for team members and higher management.
• Maintain 24x7 on-call availability to address urgent operational needs.
• Uphold the highest standards of corporate governance, business ethics, and compliance locally.
• Manage and resolve local emergencies and crisis situations effectively.

2. Coordination and Collaboration (30%)

• Lead and coordinate the SOC team to ensure high-quality service delivery and incident response.
• Foster strong collaboration with cross-functional teams, including incident responders, analysts, and SOC and ServiceDesk management, to enhance overall SOC effectiveness.
• Participate in regular meetings to discuss ongoing incidents, improvements, and best practices.
• Continuously identify and recommend improvements and enhancements to processes, instructions, and guidelines.
• Develop, implement, and monitor SLAs and KPIs to ensure the SOC meets performance targets, aligned with the business plan, budget, results, annual goals, and authorization rules.

3. Security Engineering and Expertise [SOC Engineer] (30%)

• Apply security expertise to assist customers in implementing valuable security measures on their IT infrastructure.
• Respond to network and security alerts detected by our alerting tools, taking necessary actions to limit operational impact on customers.
• Define and implement new security services to assist in mitigating potential risks to customer IT infrastructure.
• Collaborate with customers to define high-level security policies and implement them throughout their IT chain.
• Triage security events and provide forensic analysis to customers and legal entities.
• Conduct security audits on customer environments and collaborate with the group's security experts to align security efforts with Orange Business Services.

about you

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Proven experience in security operations, incident response, and team management.
• Strong understanding of security technologies, frameworks, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Relevant certifications (e.g., CISSP, CISM, CEH, Fortinet, Palo Alto, Checkpoint, Cisco) are a plus.

additional information

The SOC Manager will lead and manage the Security Operations Center (SOC) team in Kuala Lumpur, ensuring the delivery of high-quality security services and incident response. This role combines operational management, coordination of SOC activities, and engineering expertise to enhance the effectiveness of our security measures and incident handling processes.

department

Global Delivery & Operations