Your Role:
Odaseva is looking for a Shared Center Manager to provide top-notch support and deliver high-quality services, enabling seamless operations across the organisation, while upholding Odaseva's commitment to excellence and customer satisfaction.
Your responsibilities will include:
Strategic Planning: Collaborating with stakeholders to define project scope, objectives, timelines, and deliverables. Developing project plans that align with organisational goals and priorities.
Leadership & Coordination: Assembling and leading cross-functional project teams, ensuring effective communication, collaboration, and task delegation.
Execution & Monitoring: Overseeing project execution, tracking progress against milestones, identifying and mitigating risks, whilst ensuring timely completion.
Communication & Reporting: Providing regular updates to stakeholders, highlighting project status, achievements, and any challenges encountered.
Post-Implementation Transition: Transitioning completed projects into operational phases, establishing clear operational processes, procedures, and responsibilities.
Performance Monitoring: Developing and tracking key performance indicators (KPIs) to measure operational efficiency, effectiveness, and adherence to service level agreements (SLAs).
Continuous Improvement: Identifying opportunities for process optimisation, implementing improvements, and driving innovation to enhance service quality and cost-effectiveness.
Reporting & Analysis: Generating comprehensive reports on operational performance, identifying trends, and providing data-driven insights for decision-making.
Process Efficiency: Executing operational tasks (described in Standard Operating procedures) accurately and efficiently, contributing to streamlined workflows and increased productivity across multiple business units.
Documentation Management: Maintaining meticulous records and ensuring proper documentation is in place, enabling easy access to information and fostering transparency within the organisation.
Responsiveness: Providing prompt and accurate responses to inquiries related to Shared Center activities, ensuring effective communication and customer satisfaction.
Service Level Compliance: Monitoring and tracking service level agreements (SLAs), ensuring adherence to established standards and delivering services within the agreed-upon timelines. Updating activity tracking tools like Case management solution to contribute to up-to-date and accurate reporting.
Collaboration: Actively participating in cross-functional initiatives, fostering collaboration and contributing to the optimisation of Shared Center processes. Eager to help and provide quality service to the teams.You will bring:
12+ years of working experience, preferably in a shared service center or similar operational environment.
Excellent communication skills in English, both written and verbal, enabling effective interactions with stakeholders at all levels.
Strong problem-solving and analytical abilities, with a proactive approach to identifying and resolving issues.
Demonstrated ability to work well in a team-oriented environment, collaborating with colleagues to achieve shared goals.
Keen attention to detail and accuracy, ensuring the delivery of high-quality services and adherence to established standards.
Full professional proficiency in English.
