Services Desk

Skills and Abilities Required:

Strong Customer Service skills

Strong Verbal and Written communication skills

Strong trouble-shooting skills

Strong and fast Key-boarding skills

Should have a strong understanding of basic computer hardware, software and networking systems, and be able to explain them in a clear, concise manner.

Escalate more complex Service desk issues to the relevant Siemens IT team/technician within prescribed time limits.

Manage Service desk requests from receipt of the support request through fulfillment/problem resolution, or escalation

Comply with all of IT Service Management processes and best practices.