Job Description
POSITION: ServiceNow Developer
REQUIREMENT
Implements computer system requirements by defining and analyzing system problems, designing and testing standards and solutions
Develop solution by preparing and evaluating alternative workflow solutions.
Interact with users for collecting requirements and providing technical solutions
Provide guidance for junior developers to complete tasks
Get used to the Agile development process and reach the goal of each sprint
Implement the requirements by defining and analyzing system problems; designing and testing standards and solutions.
Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements
Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes
Develop clear and concise technical & process documentation
Understand detailed requirements and own your code from design, implementation & test.
KEY PERFORMANCE INDICATORS
Drive ServiceNow related changes with a high rate of successful.
Ensures compliance with standards, procedures and processes.
Establishment of measurements and targets to improve process effectiveness and efficiency.
Support projects and efforts that have a broad impact across the organization related to Service Management implementation.
QUALIFICATIONS / EXPERIENCE
3-5 years experience with ServiceNow administration.
Minimum 5 years experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
CERTIFICATIONS
ITIL V3/V4 Certification
Certified as ServiceNow - System Administrator (CSA)
Certified as ServiceNow - Application Developer (CAD)
Certified Implementation Specialist (CIS) - ITSM
Micro certificate - Integration Hub fundamentals
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