If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a Service Engineer in Eatons Electrical business, based in Kuala Lumpur, Malaysia. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - its in our values, part of our vision, and our clearly defined aspirational goals.
What youll do:
This role is responsible for installing and commissioning of electrical systems at client's locations, conducting routine preventive maintenance on electrical systems to identify and address potential issues, diagnosing and troubleshooting electrical system failures or malfunctions, performing onsite equipment repairs during a breakdown or warranty claim, and being available for 24x7 on-call support to address urgent issues.
This role is also responsible for generating revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts. Products include but not limted to Uninterruptible-Power-Supply (UPS), Battery Energy Storage System (BESS), Li-Ion or Valve-Regulated Lead-Acid (VRLA) Battery.
This exciting role offers opportunity to:
Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design departments attention
Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height, drives customer satisfaction
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
Identify and isolates equipment start-up malfunctions and takes corrective action
On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
Analyse and provide advice for customers existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
Analyse complex engineering problems and offer effective resolutions
Interact with all engineering disciplines, project engineer and clients
Collaborate with cross functional teams within Engineering, Sales, and Product
Always emphasize on ESH at work and undergo required training periodically.
Ensure working tools are calibrated and valid
Qualifications:
Diploma in Electrical or Chargeman A0/ A4 certificate
Understand and studied Peraturan- Peraturan Elektrik 1994 governed by Suruhanjaya Tenaga Malaysia
Ability to assemble, evaluate, test, and maintain electrical or electronic wiring, equipment, and appliances
Reads and interpret diagrams of transformers, switchgears, generators, UPS, etc.
Troubleshoot system failure or errors and defining a work plan to rectify or repair
Operate with confidence electrical instrumentations which are multimeters, clamp meters, scope meters, insulation meters and resistance meters
Familiarity in power switching and load transfers
Strong written and verbal proficiency in English
Good communication skill
Yes! Because you are the one we are looking for, we hope to hear from you now!
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