JOB OVERVIEW: -We are looking for a highly motivated and customer-focused Service Desk Support professional to join ISJ Technology. The ideal candidate will provide first-line technical support to our clients, ensuring the smooth operation of IT systems and services. This role involves troubleshooting hardware and software issues, and managing service requests. If you are a problem solver with excellent communication skills and a passion for technology, we encourage you to apply.
Provide customers with a first point of contact for all incidents, queries and requests over phone, email, and remote system.
- To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned.
To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams.- Ensure all issues/problems/escalations are resolve in a timely manner.
Record events and problems and their resolution in logs.
- Managing and compilation of all data and report. Ensuring all incidents, solutions and processes is accurately recorded.
Pass on any feedback or suggestions by customers to the appropriate internal team.- Identify and suggest possible improvement on procedures.
Bachelors degree in Information Technology, Computer Science, or a related field is preferred.- At least 1-2 years of experience with proven experience as service desk or relevant role.
Fresh Graduate is welcome to apply.
Familiar with service desk or helpdesk tools and systems.
- Familiar with ITSM (IT Service Management) processes and tools.
Have experience with managing multiple user accounts.- Have experience with ticketing systems for incident tracking and resolution.
Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
Experience in Jira Cloud will be an advantages.- Ability to communicate technical information to non-technical users in a clear and understandable manner.
Ability to diagnose and resolve basic technical issues.Must be able to write, read and communicate fluently in English.
- WORKING LOCATION & WORKING HOUR: -
The Ascent @ Paradigm Mall- Monday - Friday (Flexible working hours)
13th month salary Medical, Dental and Optical benefits.
- Free-flow snacks and drinks in office pantry.
Smart casual working attire.- Full Attendance Allowance.
Free Parking.
- Young, vibrant and open work culture.
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Due to volume of applications, we regret that only shortlisted candidates will be notified._
Job Type: Full-time
Pay: RM3,
- 00 - RM6,000.00 per month
Benefits: - Free parking
Opportunities for promotionSchedule:Supplemental Pay:
Application Question(s):- How much notice are you required to give your current employer
How would you rate your English language skills (Scale of 1 to 10)
- What is your current monthly basic salary
What is your expected monthly basic salary
Are you Malaysian and legally authorized to work in Malaysia
