Preferred Mandarin speaker
Assist customers by diagnosing and resolving (Exchange Online, Teams and OneDrive and Sharepoint) issues raised in a timely manner.
- Perform outbound call and email follow up to drive open tickets to resolution
Work with customers to understand the root cause of the issue, provide guidance and end to end support.- Manage open tickets and provide immediate solution till case closure.
Perform all documented call flows, work process and complaint management process
- Ensure services delivered to customer meets client's KPI target
Document all incidents, technical problems and changes with relevant information to allow continuous improvement within the support team.- Attend meetings and training sessions for self-development
Join case sharing sessions to discuss common issues and resolution
A strong background in Microsoft technologies, especially with M365/Azure. (preferred)
- Rich experience in debugging and resolving complex issues related to M365 products/services. (preferred)
Exchange Online - Security Optimization Assessment / Remediation
Mailbox auditing, DMARC, global administrators review, spam filter policy, malware filter policy, disable IMAP4 POP3, 3rd party management
One Drive SharePoint Online - M365 E3/E5 features / Security
Microsoft Viva Microsoft Purview
Microsoft Sharepoint- Microsoft Sharepoint online
Microsoft Teams
Microsoft Copilot
Job Type: Full-time
Pay: RM6,- 00 - RM8,000.00 per month
Language:
Mandarin (Required)
