Scope of Work- Answer phone calls, Chats, and emails from end users with technical issues.
Troubleshoot and resolve technical issues.- Escalate issues to the appropriate level of support as needed.
Document all customer interactions in the ticketing system.
- Maintain a high level of customer satisfaction.
Keep up to date on new IT products and services.- Collaborate with other members of the IT team to resolve complex issues.
9 hours per day
- 5 days per week including PH and weekends.
Earliest working time 5am Shift changes monthly between teams.
- Support for Korea & Europe retails stores (hardware and software devices in a store)
Degree in IT or related field.
- Fluent in English & Korean (TOPIK Level 5 or 6)
1-2 years of experience in a customer service or technical support role.- Fresh graduates encouraged to apply.
Strong customer service skills.
Job Type: Full-time
Pay: RM5,
- 00 - RM6,500.00 per month
