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BK Autoworld Sdn BHd

Service Advisor @ Jaecoo (Old Klang Road)

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

Service advisor, you will be responsible for ensuring customer satisfaction by providing excellent service and assistance with vehicle maintenance and repair needs. You will act as the primary point of contact for customers, interpreting their concerns and requests, and coordinating with the service department to deliver timely and effective solutions.
  • Key Responsibilities:
Customer Service:
  • Greet customers and inquire about their vehicle service needs.
Listen to customer concerns, diagnose issues, and recommend appropriate services.
  • Provide accurate estimates for repairs and maintenance, explaining costs and timelines clearly.
Communicate updates and progress to customers throughout the service process.
  • Service Coordination:
Schedule service appointments and manage the service queue efficiently.
  • Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
Order necessary parts and materials for vehicle repairs, ensuring availability and timely delivery.
  • Prioritize workload and manage multiple service requests concurrently.
Technical Knowledge.
Administrative Tasks.Team Collaboration.
  • Qualifications and Skills:
SKM Level 1,2,3, Diploma or equivalent in automotive.
  • Fresh graduate are welcome.
Previous experience in automotive service, customer service, or related fields preferred.
  • Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
  • Proficiency in computer applications and software used in service departments.
Ability to work in a fast-paced environment and handle pressure situations calmly.
  • Knowledge of automotive systems, repairs, and maintenance procedures.
Customer-focused attitude and dedication to providing exceptional service.

Job Type: Full-time

Pay: RM1,
  • 00 - RM3,000.00 per month

    Benefits:
  • Opportunities for promotion
Professional development
Schedule:
  • Monday to Friday
Supplemental pay types:
  • Commission pay
Overtime pay
  • Performance bonus
* Yearly bonus

Expected Start Date: 06/01/2024

More Info

Industry:Other

Function:automotive

Job Type:Permanent Job

Skills Required

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Date Posted: 28/10/2024

Job ID: 98331319

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Last Updated: 28-10-2024 08:06:24 AM
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