Service Advisor (JAECOO)

Key Responsibilities:

• Attend to customer's enquiries and requests using service reception/dialogue bay with greeting to customers as well for repairs/service and issuing job cards accordingly for proper documentation

Monitoring progress on the repairs/service and keep customer updated on the status on the repairs of their car

• Provide technical explanation or advice to customers on their vehicles

Interpreting and relaying customer concerns and feedbacks to the technical team for further diagnosis

• Provide quotations for repair of customer's car and communicate with customers for approval including additional repairs on their cars whenever necessary

To provide verification on warranty coverage based on vehicle maintenance records

• To place the order with the Parts Department and inform customers upon arrival of parts

Liaise with Workshop Controller/Manager to ascertain the quality of the job done before contacting customer for the collection

• To conduct follow-up with customers within 3 days of servicing/repair to obtain feedback on the last visit experience and the vehicle condition.

To deliver the vehicle to customer within the stipulated timeframe and in a clean and tidy manner

• Upsell produces/services approved by the Company as to increase purchase value and overall sales target

To manage customer concerns and escalate to the manager when necessary.

• Requirements:

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/Degree in Automotive/ Mechanical Engineering or equivalent

• Possess strong technical knowledge and customer handling skills

Preferably working experience with continental brand (Volkswagen, Audi, Volvo, MINI, Mercedes, and etc)

• At least 2 year(s) of working experience in the related field is required for this position

Confident, dynamic and highly customer-oriented with a positive attitude

• Able to work under pressure & fast-paced environment

Computer literate and well versed with Microsoft Office

Interested candidates are invited to apply online with detailed LATEST resume (stating present and expected salary & a recent photograph). Only shortlisted candidates will be notified.

Job Type: Full-time

Pay: RM2,

• 00 - RM3,500.00 per month
  
  Benefits:
• Health insurance

Maternity leave

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• What's your expected monthly basic salary

How much notice are you required to give your current employer

Experience:

• Customer service: 2 years (Required)

* automotive service advisor: 2 years (Required)