Service Advisor duties and responsibilities
- Greeting customers and directing them to an available technician
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
Informing customers of changes in service or when their vehicle is ready to be picked up- Maintain positive customer relationships to ensure repeat business
Requirements and skills- Proven work experience as a Service Advisor or similar role
A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
Excellent customer service, interpersonal and communication expertise- Strong organizational, decision-making and problem-solving skills
Relevant training and/or certifications as a Service Advisor
Job Type: Full-time
Pay: RM2,
- 00 - RM2,500.00 per month
Benefits: - Opportunities for promotion
Schedule:
Supplemental Pay:
Commission pay Yearly bonus
