Service Advisor

Job Requirement :

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Others or equivalent.

At least 1 year(s) of working experience in the related field is required for this position.

Customer service experience is an added advantage

Able to communicate effectively and clearly to customers and the servicing team.

Able to write effectively and clearly to customers and the servicing team.

• Responsibility:

Greeting customers and helping them determine repairs and relevant costs

Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs

Answering customer questions about service outcomes and consulting with technicians when necessary

Informing customers about potential cost savings and warranty protections

Greeting customers and helping them determine repairs and relevant costs

Overseeing and managing the service centers scheduling and workflow

Informing customers of changes in service or when their vehicle is ready to be picked up

Scheduling service appointments for existing customers and prospect customers

Handle calls and inquiries from customers, follow up with customers

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,

• 00 - RM3,400.00 per month
  
  Benefits:
• Additional leave

Dental insurance

• Gym membership

Health insurance

• Maternity leave

Meal allowance

• Meal provided

Opportunities for promotion

• Professional development

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Yearly bonus

Experience:

• Customer Service: 1 year (Required)

Service Advisor: 1 year (Required)