To contact potential or existing customers based on the sales lead/customer database received from all channels to inform them about the product and services rendered by the Company.
To complete all sales leads/database received within the agreed Service Level Agreement.
To fully utilize the standard script as the guidelines in performing all outbound calls
To provide correct information about the company, product, services rendered, cost, and charges (if any) throughout the conversation.
Ensure that customers are treated cordially and are held in high esteem. Handle grievances to preserve the companys reputation.
Responsible for contacting the lead as and when required to seek and update the status of sales, payment, and financial/banking details concerning the application. To protect all customer information under the Personal Data Protection Act (PDPA)
Update customer information in the database, keep records of calls, and sales, and note any useful information.
Evaluate sales records periodically to make balances and ensure that sales figures tally with the total number of units sold.
To always go the extra mile to meet sales quota and facilitate future sales.
To attend any Customer Experience Department meeting, discussion, training, etc. as and when required.
To promote a harmonious working environment within the department and the entire organization.
To refer to Superior should there be any potential issue/business risks whilst dealing with the potential lead.
Undertake any other duties when assigned by the Management from time to time.
Job Requirements
Diploma/ Bachelor Degree in Business Administration, Sales, or relevant field related preferred
At least 3-5 years of working experience in the related field.
