Senior Specialist, OTC (AR)

Early Applicant

Exp: 3-5 Years

Job Description

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Together, we'll make travel better.

Job Scope -

Deliver Order-to-Cash (OTC) services to Business Divisions (BU) in accordance with established Standard Operating Procedure
(SOP) and work procedures, and in compliance with Plaza Premium Group's (PPG) policies and procedures and relevant legal and
statutory requirements.
Ensure that the OTC services are delivered within the agreed service levels and targets.
Guide Specialists in performing OTC services, if needed.
Any other ad-hoc tasks, project or support required, as assigned by the management.

What you'll be doing -

Perform the following OTC functions:

Order to Cash:

Process receipts from customers, process sales invoices, debit and credit notes, discounts and rebates.
Book accounting transactions based on BU inputs & advices.
Perform clearing of open items in customer accounts.
Post necessary adjustments into the SUN systems.
Monitor collection activities of past due, critical accounts, monitor Account Receivable (AR) balances.

Reconciliations, Reporting and Analysis:

Perform the following month end activities in a timely manner, highlight issues / concerns and follow up on reconciling items or outstanding matters:

I. Inter-company clearing

II. Customer aging report

III. Statement of accounts

IV. Other sales related reporting

V. Bank reconciling items clearing on Account

Receivable transactions:

Prepare monthly Customer Aging Reports for BU.
Complete monthly Sales & Services Tax (SST) reports are prepared & submitted to authority on time.
Prepare, generate and evaluate reports for collection accounts, credit reports, and client accounts.
Participates in ad hoc reporting, analysis and projects.

Month End Closing activities and support:

Execute month-end and year-end closing steps in accordance with the established work instructions and checklist.
Co-ordinate month-end and year-end closing activities with BU, HQ and other GSC Finance teams.
Ensure quality in processing OTC transactions:

I. In compliance with predefined processes and service management framework.

II. In accordance to the established processes, procedures, policies, legal and statutory requirements.

III. Accurately, completely and timely.

Others:

Address and resolve queries or issues on timely basis and escalate complex queries or issues to the Team Lead as required.
Backup other specialists when needed.
Share information with other team members on policies, procedures and transactions.
Assist the Team Lead when required:

I. Operational matters.

II. Guide and support other team members on policies, procedures and transactions.

III. Preparation of training materials and conducting training when required.

Process Improvement & Other Projects:

Identify potential areas of improvement and communicate to Team Lead.
Coordinate data gathering, recommend process improvement in consultation with Team Lead.
Participate in User Acceptance Testing (UAT) and update findings in the UAT templates
Work with Team Lead to ensure that projects are executed timely, accurately and within budget.
Update SOPs, prepare training materials & assist in End User Training (EUT).

Customer Relationship:

Develop and maintain good working relationships with counterparts in BU, HQ to ensure smooth processing of transactions.
Cultivate a customer service culture within the team.
Attend to customers enquiries and concerns in a professional manner.

Job Requirements -

Education / Professional Qualification: