Primarily responsible for day to day support of Ecommerce Platform Application, FX clients and Stock Brokers using FX.
Perform monitoring using available tools and media
Write Monitoring Tools in Unix, Python, SQL or Lambda, strictly adhering to the monitoring framework
Assist Clients Success Team with onboarding activities.
Trouble shoot incidents, providing enough in-dept details which would assist developers to quickly zoom into codes to identify any bugs
Manage incidents following internal incident management process and procedures till they are resolved
Ensure incidents are logged and root cause analysis updated and concerned parties are advised
Involved in Problem Management
Ensure timely email responses and stake holders updates
Participate in depth QA/Testing of the application at the end of a Sprint
Able to grasp the permutation of inputs to develop Test Cases and Test Scenarios for exhaustive testing against new applications or new functionalities
Code Test Cases using Selenium, Cucumber, Scripts, Python and Postman
Ensure production system are adequately monitored
Requirements
Degree in Computer Science / Info Technology
Able to code in Java, Python and Unix/Bash is a must
Able to code in Selenium would be an advantage
Some knowledge in AWS platform/tools would be an advantage
Some knowledge on FX, Payment and E-Commerce business knowledge would be an advantage
Equipped with analytical and problem-solving skills
Able to learn new functionalities and new systems quickly and present testing permutations for Test Cases and Test Scenarios
Essential but not a must to have knowledge of FIX Protocol
Result driven and customer oriented
Prior experience in managing clients from China and Japan will be advantageous
Proficient in spoken and written Simplified Chinese
Ability to speak/write Japanese will be advantageous
Team player, resourceful, independent and a good communicator
