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Job Descriptions: .Oversee and supervise overall operations of service centre across the region. .Ensure all standard guidelines and procedures are followed and implemented. .Lead, organise and manage day to day function of the service centre to achieve unit intake and target performance set by the management. .Increase sales turnover and profitability of the service centre. .Handle difficult and serious customer complaints. .Meet and exceed KPIs and revenue targets as set by the Company. .Prepare monthly reports and conduct meetings to review performance. .Address critical problems and suggest prompt solutions. .Any other tasks as may be assigned by the superior. |
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Date Posted: 20/11/2024
Job ID: 100896271
EPS is a multiple award-winning professional Recruiting and Outsourcing specialist servicing customers and business partners in the Asia Pacific region.
For over two decades now, EPS mission is to be a leading one-stop Recruitment & Outsourcing service provider by offering innovative and cost effective solutions. With operations in the APAC region, EPS is reputed to bring high value-added and integrated services to our clients leveraging on our talented professionals, advanced technologies and our technical know-how. EPS prides itself in providing the highest level of services to the full satisfaction of both our clients and candidates.
