Senior Sales Program Manager

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Liaise with the management to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress in the assigned region.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Oversee inside sales processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Establish strong, long-term client relationship
• Oversees campaign planning, execution strategy, pipeline management and target setting.
• Evaluate overall performance by gathering, analysing and interpreting data and metrics
• Manage a span of about 30-50 ISRs (across multiple delivery centre's)
• Work consistently toward customer stickiness process
• Suggest solutions and innovative ideas to meet client needs
• Be proactive about solving problems even if its outside of your area and be ready to take on additional initiatives and responsibilities as they emerge
• Monitor sales performance metrics
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

• Proven experience managing inside sales/demand generation Operations team or equivalent position

• Excellent organizational and leadership abilities

• Outstanding communication and people skills

• Software sales experience is a must

• Extensive Remote/tele/Inside sales experience a must

• Experience in driving senior's stakeholder/client reviews (MBRs and QBRs)

• Strong numbers and analytical bent

• Exceptional competency in managing multiple stakeholders

• Experience in APAC and ANZ markets

• Candidate must possess at least a bachelor's degree, Post Graduate Diploma, Professional Degree, Master's Degree in any or equivalent.

• Preferably with 5-7 years working experience in a related field is ideal for this position.

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.