Job Description
Were looking for a Senior People Advisor to join our People Operations team in the Malaysia office. This role is a unique opportunity to have an impact on Wises mission and assist our Wisers, Leads and teams in delivering a seamless employee experience throughout the entire Wiser journey.
This role will report to our APAC People Operations Lead based in Singapore.
Your mission:
As one team, our People Operations (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, youll have the exciting opportunity to own Employee Relations (ER) matters across a number of business functions in APAC, providing important insights and sound recommendations for policy and process changes, and ensuring key stakeholders are continually informed of legislation, law and regulation updates.
Youll also provide input on team goals, KPIs, efficiencies, process improvements and future optimization of our People Operations team, through deliverables in local and global projects.
Heres how youll be contributing to the team:
Independently own ER matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of complex situations (from internal conflict management to external escalated cases), and balancing our exposure and appetite to risk in the process.
Partner with People Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations.
Collaborate with People Partners to complement their functional business insights with your ER data and expertise.
Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices.
Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the Support subteam to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice.
Review our current and evolving operational processes (across all aspects of the Wiser journey from onboarding to offboarding) and identify improvements to help us scale the impact of the People team without compromising the Wiser experience.
Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow.
Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data.
Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work.
As the most senior People team member based in Malaysia currently, you will be working closely with the rest of our People team based in Malaysia and will champion cross-team collaboration to positively influence our culture and ways of working.
This role will give you the opportunity to:
Contribute strategic thinking towards the bi-annual planning cycles: attend global review sessions, collate data on team performance, share ideas for improvements and lead new projects.
Create continuous improvement within the team: partner with your global team to recommend new approaches and changes in policy and procedures, co-creating solutions with a global and mass customization outlook.
Maximise advisory impact and partnership: collaborate with the People Partners (HRBPs) and senior stakeholders to share advisory data and trends to drive empowered and inclusive stakeholder relationships.
Qualifications
Strong HR experience: previous and demonstrable experience in a HR Advisor / ER Specialist role, owning and advising on a range of ER matters end-to-end (investigations, grievance and complaints, etc.)
Subject matter expert in employment law and ER advice: Senior Leadership will look to you for sound advice on a variety of complex cases. You need to have strong knowledge of Malaysias employment law landscape.
Strong growth mindset: being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects youll be involved with simultaneously.
Data driven: you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analysing needs.
A heap of empathy and emotional intelligence: youll need to be able to communicate effectively and inclusively, both in person and in writing, and deal with confidential information in a professional manner.
Adaptable: youll be as comfortable working with ambiguity as you are with certainty, as we need someone who can be agile enough to respond to changing priorities, but be able to have big-picture proactive thinking for the long-term path ahead.
Collaborative: with tested mediation skills, you guide a vast variety of stakeholders, building and fostering relationships over time, but also not afraid to challenge through healthy discussions.
Tech savvy: familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow.
Some extra skills that would be great:
Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats.
Regional experience: you have employment law experience in other countries in the APAC region (eg. Australia, Japan, etc.)
Additional Information
For everyone, everywhere. We're people building money without borders without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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