Senior Manager, Implementation

Job Overview

The Senior Manager, Implementation will oversee the successful deployment and integration of our products and services across client sites. This role involves managing a team of implementation specialists, collaborating with clients to understand their needs, and ensuring that projects are delivered on time, within budget, and to the highest standards of quality. The ideal candidate will have extensive experience in project management, strong leadership skills, and a deep understanding of healthcare IT systems.

• Key Responsibilities

• Project Management

Lead and manage multiple implementation projects simultaneously.

• Develop and maintain detailed project plans, schedules, and budgets.

Ensure that projects are completed on time, within scope, and within budget.

• Client Engagement

Serve as the primary point of contact for clients during the implementation phase.

• Understand client needs and requirements, and tailor implementation plans accordingly.

Conduct regular status meetings with clients to provide updates and gather feedback.

• Team Leadership and Development

Manage and mentor a team of implementation specialists and project managers.

• Foster a collaborative and high-performance team culture.

Provide training and development opportunities to team members.

• Process Improvement

Develop and implement best practices and standard operating procedures for

• implementation projects.

Continuously assess and improve implementation processes to enhance efficiency and effectiveness.

• Use client feedback and project data to identify areas for improvement.

• Risk Management

Identify potential risks and issues during the implementation process.

• Develop and implement mitigation strategies to address risks and ensure successful project outcomes.

Ensure compliance with relevant regulations and standards, particularly in the healthcare domain.

• Stakeholder Collaboration

Collaborate with internal teams, including product development, sales, and support, to ensure seamless implementation.

• Coordinate with third-party vendors and partners as needed for successful project delivery.

Manage stakeholder expectations and ensure alignment with project goals.

• Quality Assurance

Ensure that all implementations meet the highest standards of quality and client satisfaction.

• Conduct post-implementation reviews to assess project success and identify lessons learned.

Implement continuous improvement initiatives based on review findings.

• Qualifications

Bachelors degree in Business, Engineering, Healthcare Administration, or a related field (MBA or advanced degree preferred).

• Minimum of 7-10 years of experience in project management or implementation, preferably in the healthcare or technology sectors.

Proven track record of managing successful implementation projects.

• Strong leadership and team management skills.

Excellent communication and interpersonal skills.

• Deep understanding of healthcare IT systems and related regulations.

Experience with project management methodologies and tools (e.g., PMI, PMP, Agile).

• Key Competencies

Leadership: Strong leadership skills to guide and inspire teams.

• Project Management: Excellent project management skills to oversee complex implementation projects.

Client Focus: Ability to understand and meet client needs and expectations.

• Analytical Skills: Strong analytical skills to assess project performance and identify improvement opportunities.

Problem-Solving: Ability to identify and resolve issues quickly and effectively.

• Collaboration: Excellent collaboration skills to work with diverse teams and stakeholders.

Job Types: Full-time, Permanent

Pay: RM8,

• 00 - RM10,000.00 per month
  
  Benefits:
• Maternity leave

Schedule:

• Day shift

Monday to Friday

Expected Start Date: 08/01/2024