Senior Manager- Data center

Responsible for leading a team of TAM, CSE, FE including FE (dedicated), FT and Datacenter Technicians assigned for delivery of on-site, installations, proactive and account management services in a defined territory. Focuses to meet the on-site service levels 24x7, to improve and drive customer satisfaction and to identify business opportunities. The role involves significant communication at all levels internally and externally. A primary point of contact for customers and partners responsible for facilitating customer relationships and providing advice and assistance XLOB on diverse customer situations and escalated issues

Location : Johor

Job description

Translates Oracle Field Services International goals into performance objectives for each team member and measures

individual performance against plan.

Develops employees through regular 1:1s, performance reviews, development and training needs.

Masters all service delivery related processes and advises team members on the effective and efficient way to use

Oracle support services and products, tools, interfaces and procedures.

Responsible for KPI and metrics improvement.

SubCo management and ensure delivery for SubCo engagement.

Contract Negotiations for SubCo engagement.

Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.

Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.

Responsibilities

Manages and controls activities in multi-functional areas of sections.

Ensures appropriate operational planning is effectively executed to meet business needs.

A proven track record of excellent problem solving and analytical skills and excellent

communication skills while projecting a positive, professional image