Duties:
- To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities.
To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management- To co-ordinate strategic plannings to develop and humanize IT services in line with the leaderships aspirations to increase customer satisfaction by building lasting relationships in delivering quality service with the aim to meet if not exceed the users expectations
To manage and coordinate Service Restoration Teams during major incidents to allow for a quicker resolution
- Plan, review and manage Incident Severity Classification / Categorization
Requirements:
- Degree in the field of Information System/Computer Science
Practitioner Certificate in Service Management (desirable)- ITIL Foundation certified (desirable)
More than 3yrs work experience in IT field
Job Type: Permanent
Pay: RM8,
- 00 - RM12,000.00 per month
Schedule: - Monday to Friday
On call Weekend jobs
Education:
Experience:
- Level 2 & Level 3 Support: 3 years (Preferred)
Service Management: 2 years (Preferred)- Problem Management: 4 years (Required)
Incident Management: 4 years (Required)