Contact:
[email protected]
Experience:
4 6 Years
Essential Duties and Responsibilities
include the following. Other duties may be assigned:
- Work closely to support end users onsite, together with an internal support team.
- Organize support/training/tasks/Configuration/integration that are deemed necessary to help in the successful adoption of the system across the client organization and ensure excellent customer satisfaction.
- Monitor, attend, prioritize, diagnoses, and resolves incidents according to agreed procedures and escalates unresolved incidents and seek for resolution. Progress reporting according to agreed procedures.
- Engage with customers and our internal team to support solution deployment, configuration, integration and the operation of Bentley software and any other solution as requested.
- Conducting system implementation activities such as user requirement study, installation, configuration, training, coaching and UAT.
- Good in communication and writing skill (e.g., reporting project progress, proposal etc.).
- Handle pressure situations, especially when dealing with complex client requirements or time pressure of delivery.
- Maintaining technical competency and remain current in technology and changes in the industry.
- Willing to learn and pick up new knowledge with less supervision.
Experience
- 4-6 years of experience working in a technology career with experience in document management system, requirement management, hazard management, interface management or project management system.
Skills
- Experience in handling customers on projects.
- ProjectWise administration and/or deployment skills will be a plus point.
- Experience in using Bentley ComplyPro will be a plus point.
- Understands Engineering and Construction industry knowledge (especially railway) is an advantage.
- Understands of relational databases, including administration, operation, and maintenance with Microsoft SQL Server. Good knowledge of networking, including TCP/IP and Microsoft Active Directory. A thorough understanding of web technologies including Microsoft IIS.
- Excellent written and verbal communication skills.
