Job Description
POSITION GENERAL SUMMARY
Oversee for the terminal and off-terminal tenancy based on contractual obligations to ensure an efficient operation, tenant satisfaction, drive revenue growth and safety standards for the airport.
Essential Position Function
Non Aero Business
- Seek for revenue opportunities on top of rental/ land lease activity - i.e. building maintenance, waste management, cleaning, security, etc.
- Evaluate low-value and short term tenancy process for terminal and off-terminal prospects to boost revenue and secure credible tenants.
- Maintain and update on the airport's tenancy, budget record, monthly report on occupancy, work in progress to ensure that all aspects are covered in delivering the non-aero business targets and contract obligations.
- Monitor execution of any development projects in the airport
Tenant Liaison
- Maintain good relationship with all tenants through monthly engagements to address concerns, crises, gather feedback, and ensure their satisfaction with the services provided including maintaining a list of contacts, including key points of contact (PICs) from tenants.
- Act as first responder to mitigate and resolve issues in case of breakdowns and disruptions.
- Contract governance - Issuance of notices, site instruction, memo (contract remedy , penalties, etc) and compliance by tenant on Certificate of Use (COU)
- Maintenance of the Tenant Handbook, serving as the handbook's point of contact (PIC) and primary reference for stakeholders in SZB
Facilities Management
- Perform routine facility preventive maintenance plan to ensure the ongoing upkeep and operational efficiency of all building systems and infrastructure
- Ensure proper Non Aero Business unit budgetary include administrative expenses, transportation costs, training expenses, and other costs necessary for the efficient operation of the unit.
Property Maintenance
- Manage procurement process for any maintenance works related to off-terminal tenancy
- Maintain and update tracking of maintenance work done as record and reference for future work
- Monitor and facilitate any compliance requirements from airside compliance, for any upcoming works i.e. maintenance/development
Building Audit
- Ensure reinstatement of premises upon termination/expiry of tenancy according to contractual obligations
- Perform regular inspections on building safety and security.
- Ensure tenancy compliance to the government or agencies requirements for building safety & standard
- Conduct building audit prior to the facility being tenanted out/ monetized, to establish the condition of the property and to ensure compliance with regulations
Key Challenges
- Ensuring a constant positive relationship with tenants amidst various demands
- Managing the upkeep of airport facilities, especially with an aging airport
Relevant Industries
External
- Degree with CGPA 3.0 and minimum 3 year relevant experience.
Education
External
- Degree Certificate preferably with Business Administration, Property Management, Facilities Management or a related field
Additional Information
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 2 October 2024.
Only shortlisted will be notified.
