The Account Director is accountable for developing and implementing account plans which will delight our clients and ensure a healthy long-term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability.
The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm's strategy and goals and can translate those into the business opportunities.
You will be responsible for several high profile regional and local Work Dynamics client accounts and will be expected to anticipate issues and problems and overcome them with the minimum of interruption to business operations
Primary Responsibilities
Delivery of Client Satisfaction
- Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
- Drive the account plan to deliver high quality results which exceed the client's expectations
- Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business
- Recognizes opportunities for account growth, then articulates the value proposition and ensures its implementation across the platform
- Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
- Proactively solicits and responds to feedback and input from client
- Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
- Ensures the best qualified candidate is hired for all roles on the account
- Thoroughly and critically assesses direct reports (and directs directs)
- For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
- Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
- Provides point in time coaching to elevate performance
- Achieves Financial Results
- Manages to account budget, proactively identifying and preventing exceeding the plan
- Partners with leadership to retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
- Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes To The Growth Of The Company
- Brings to the organization any leading practices and/or innovations developed on the account to the firm
- Identifies opportunities both on account and within professional network to generate additional revenue engaging the right cross-functional resources to win
- Become internal reference for best in class service delivery that can be leveraged to expand JLL's business
- Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
- Understand the fundamentals of the outsourcing business and the real estate industry
- Supports the Solutions Development team with RFP responses across other business lines and client account opportunities
Job Requirements
- 10-15 years of experience in Facilities Management operations
- Detailed knowledge of industry practices and solutions with a proven track record for success
