SENIOR CUSTOMER SERVICE OFFICER, KUALA LUMPUR
The role of the Customer Service Officer is to drive the daily operations of the Australia and New Zealand Business Unit. for Luxury and Consumer Beauty products. This is achieved through accurate and on-time Order Processing of customer POs/Orders, issuing of Credit & Debit Notes, general reporting and close collaboration with Commercial & Supply Chain Teams.
RESPONSIBILITIES
Your main focus:
Order processing in SAP for assigned local customers across ANZ Business Units with products shipping from respective in-market Distribution Centres. Monitoring and ensuring orders are placed within delivery window deadlines, validating orders are in line with customer budgets and yearly quota
Accepting, processing, and coordinating incoming customer orders, taking into account order conditions and following individual customer requirements. Ensuring the availability of goods by adjusting the Required Delivery Date (RDD) as well as local market inventory reporting
Maintaining close coordination with Market Planners to maximise order fulfilment
Coordinating with the warehouse, local logistics teams, service providers and local transportation to track on time shipment and arrival to customer warehouses
Guaranteeing the proper execution and processing of returns: pre-control and authorization check with sales / investigations at warehouse and transport service providers before issuing credit/debit notes
Ensuring all trackers are up to date and responsible for the daily/weekly/monthly report to the management
Provide training and guidance to team members and motivate them as required
Be the main point of contact in absence of the Team Leader and able to lead a meeting with stakeholders
Working for Coty means our people make us who we are. They are the brightest minds bringing innovative concepts to life. If youre someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries wed love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.
You will be reporting to Customer Service Manager and the team consists of Customer Service Officers where you will work closely together. All your colleagues are energetic and fun loving. You will be working closely in the team and you will get tremendous support for you to excel in this role.
YOU ARE A COTY FIT
You like to work in a dynamic environment. As a Senior Customer Service Officer, you share your valuable experience to the team and you get energy from working in a fast-paced, diverse and international environment. Other than that, you:
Minimum 5 years of Customer Service work experience, preferably in a multi-national company
Excellent knowledge & technical understanding of SAP for Order Processing and Query management (5 years+ experience preferred)
Strong Excel skills and experience in SAP
Experience in leading a team will be advantageous
Able to work on ANZ working hours due to the scope of work
Self-Motivated, with a strong work ethic and a sense of confidentiality.
OUR BENEFITS
As our Senior Customer Service Officer, some of the benefits you will receive are:
Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work
Product Allowance: Employees can order from a selection of Coty Products each year
Free goods: Employees would be able to enjoy occasional free products due to Companys initiative
Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave
ABOUT COTY
Coty is one of the worlds largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!
For additional information about Coty Inc., please visit www.coty.com/your-career.
