Senior Customer Service Executive (Team Lead)

INDUSTRY: E-Commerce Solution Provider

• Benefits:

Transport Allowance & Mobile Allowance provided.

• Medical benefits provided.

FREE breakfast on every Friday.

Career development guaranteed.Opportunity to work with top brands from different industries.

• Enjoy complimentary refreshments and snacks.

Company events & activities.

Easily accessible by public transport.Strategic location, nearby facilities e.g. banks, restaurants and supermarkets.

• Positive, youthful, and dynamic working environment.

• Job Responsibilities:

Lead and provide guidance to the Customer Service Department, which involves monitoring team members performance and tracking monthly achievements.

• Responsible for E-Commerce platforms order and inquiries from all the online portals (Shopee, Lazada, TikTok, etc).

Attend to calls, text messages and email from customers.

Liaise and coordinate with customers on sales enquiry, quotation, order processing, resolving complaints.Resolving customer complaints and issuing refunds as needed.

• Maintaining the good response rate for all the online portals (Shopee, Lazada, TikTok, etc).

Respond promptly to customers on a timely basis on all social engagement, address any issues escalated from customers, and establish a good relationship with customers.

Work with operation team to ensure backend such as pricing, product listings, campaign banners and collaterals, and inventory of products are up to date.

• Job Requirements:

Candidate must possess a minimum SPM/ Diploma/ Bachelor's Degree/ Professional Degree in Business Administration, Business Management, Customer Service, or relevant field.

• Fluent in verbal and written communication skills (English & Bahasa Malaysia).

Candidates fluent in Mandarin preferred as the role requires the candidate to deal with Mandarin clients.

• Able to multitask, prioritize and self-manage time efficiently.

Ability to work in a fast-moving environment, critical thinker, and have good problem-solving skills.

• Strong interpersonal and communication skills.

Excellent leadership skill and management skill.

Job Types: Full-time, Permanent

Pay: RM3,

• 00 - RM4,500.00 per month
  
  Benefits:
• Cell phone reimbursement

Free parking

• Maternity leave

Meal provided

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Holidays

Monday to Friday
Supplemental Pay:

• Attendance bonus

Performance bonus

• Yearly bonus

Education:

Diploma/Advanced Diploma (Preferred)