Requisition ID
17424
Country
Malaysia
Location type
Hybrid
State / Province
Selangor
City
Kuala Lumpur
About Us
Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.
Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:
Organizational Strategy
Assessment and Succession
Talent Acquisition
Leadership Development
Total Rewards
Job description
Position Summary
An exciting and impactful role working across a global/regional marquee account.
Working with the Global Account Leader and Regional Directors, you will develop and ensure delivery of the quality assurance and continuous improvement (QA & CI) roadmap and plan. Using your expertise and insight, you will work to understand challenges, create solutions, and deliver an unparalleled experience for our clients and teams. You will mitigate risk and drive opportunities to enhance operational excellence, to deliver positive outcomes, strengthen our partnerships, and promote ongoing account evolution.
Key Responsibilities/ Accountabilities
Effective Control
Embed governance framework to monitor and mitigate risks.
Analyze compliance metrics to identify and mitigate risks.
Complete periodic audits/spot checks to ensure system/process compliance and data integrity. Where issues are identified, establish the root cause, assist with solutioning, and implement in collaboration with account leadership.
Identify, create, and ensure follow-up of action plans identified during quality monitoring. Escalate any issues that are not remediated promptly, partnering with the appropriate leader.
Get ahead of aged requisition trending and initiate hyper care programmes.
Keep process manuals, process maps and standard operating procedure documents up to date. Ensure they are easy to find and easy to use.
Ensure robust document management and controls are in place / maintained (including SharePoint structure and permission management). Own the account's SharePoint sites and Teams channels.
Solution Effectiveness
Participate in voice and diagnostic work led by the global QA team, as needed.
Create and manage delivery of the account's QA roadmap and plan, agreed in partnership with the KF account team, global QA, and client stakeholders.
Engage experts from KF CoEs to input and help deliver work identified and prioritized in the roadmap and plan.
Identify and manage project risks, issues, and dependencies.
Align with global QA and Account Leader on project prioritization and regularly report status to key stakeholders (monthly updates, highlight how KF is evolving the service in Quarterly Insight Meetings, etc.).
Ensure robust change management plans are in place and delivered.
Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps. Leverage global QA and CoE expertise and support.
Design and deliver process improvements, driving global consistency (with local tailoring where needed).
Partner with global QA to resolve escalations and develop/deliver remediation plans (where needed).
Capabilities and Insights
A subject matter expert on the account's recruitment systems, processes, and compliance requirements.
Actively participate in KF QA and Technology Communities of Practice. Identify good practices and make these available as business insights. Participate in benchmarking and projects led by global QA.
Account technology lead for all tools the team has access to (ATS, AI sourcing, etc.). Ensure the team gets the full benefit from the tools, and partner with the KF CoEs and the client's technology leads to further enhance technology solutions.
Ensure the team is trained on the account's recruitment process, systems, ways of working, QA programmes, etc.
Initiate/prioritise training based on quality reviews, root cause analysis and troubleshooting.
Create and/or coordinate training: track participation, evaluate results, gather feedback, and make improvements.
Ensure training and materials are fit for purpose, sustainable and kept up to date.
Help communicate process/technology changes.
Drive on-time completion of mandatory training, KF new hire core curriculum and learning journeys.
Professional Experience/ Qualifications/ Skills
Experience working in recruitment delivery (as a recruiter/sourcer/leader), recruitment operations, continuous improvement and/or project management
In-depth knowledge of recruitment processes and best practice, and how to drive performance and governance across a large, dispersed recruiting team (whether internal or RPO)
Proven project and change management skills and experience. Experienced at:
Identifying risks and developing and implementing risk mitigation strategies
Developing, mapping, improving, and/or automating processes
Training and/or coaching other
Learning agility. Quickly grasp/understand processes and systems in-depth, and how everything fits together, while also keeping an eye on the big picture
Effectively influence and collaborate at all levels, across diverse cultures, with virtual, remote, and in-person teams
Excellent interpersonal, written, and oral communication skills
Communicate clearly, concisely, and persuasively
Comfortable preparing and presenting high quality documents, and distilling complex information for diverse internal/client audiences (including senior management) ensuring it is easy to understand
At ease facilitating workshops/group discussions
Excellent attention to detail, and advanced PowerPoint and Excel proficiency
Proactive, and highly responsive, with strong client-orientation
Proven follow-up, organization, and prioritization skills. Experienced operating across a broad remit, juggling responsibilities effectively in a fast-paced service environment
Flexible and adaptable, with proven ability to manage ambiguity and quickly respond to changes
A critical thinker, with strong demonstrated decision-making, analytical, and problem-solving skills
Quality certification (e.g., Six Sigma, Lean)
Intermediate or advanced Microsoft Visio and/or SharePoint proficiency
Strong understanding of:
Relevant legal, regulatory, and compliance requirements (e.g., data protection, pre-employment screening, etc)
The different recruitment systems and technologies available in the market
Experience of one or more leading talent acquisition technologies (ATS) e.g., Taleo, Workday, etc.
Experience working in a large matrix organization
This is a rare opportunity to become part of a high performing and growing team. If you have an interest in expanding your expertise in talent acquisition, please apply today!
Internal Mobility at Korn Ferry
If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.
Korn Ferry is an Equal Employment Opportunity/Affirmative
Action Employer - Minority/Female/Disability/ Veteran.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
