Senior Associate - Quality

DHL Express (Malaysia) Sdn Bhd

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a month ago
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Malaysia, Selangor

Logistics/Courier/Freight/Transportation

Job Description

Reconcile invoiced information with payment data accurately and timely.
Strong analytical skills be able to interpret data, identify trends, and make suggestions for improvements
Appropriate handling of sensitive information,High level of attention to detail
Responds to inquiries regarding policies and procedures
Act as primary problem solver concerning cash and duty shipment discrepancies
Create and maintain tracking reports in relation to country ageing performance
Prepare weekly outstanding open item reportonly timely manner
Provide support for internal projectstransition/ centralization
Participate in internal and/or external meeting with all stakeholders
Able to investigate and resolve queries according to Service Line Agreements.
Contribute to capture potential Revenue Leakagefor shipment with discrepancies
Register relevant data in tools and ATT to monitor status of work

University Degree or equivalent by experience
Well verse with Microsoft Excel and SAP.
At least 1.5 year experience in similar position
Good communication in English: Oral and Written
Ability to analyze with logical thinking process.
Attention to details and able to meet tight deadline
Able to work on evening shift, public holidays or weekend when required
Engage, communicate and build network with the AR, RTR, Billing, BPO teams
Customer oriented
Process oriented and able to work under pressure
Team Player and highly collaborative

More Info

Industry:Logistics /Courier /Freight /Transportation

Function:Shipping

Job Type:Permanent Job

Date Posted: 23/10/2024

Job ID: 97654323

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About Company

DHL Express (Malaysia) Sdn BhdJob Source: careers.dhl.com

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

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