Optimum Solutions, is a Singapore based full spectrum Software Solutions and Managed Services Company.
Software services from Optimum are designed to deliver Enterprise Client-Server/Multi-tier and Web based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects.
We started our operations in March 1997. Since then, we have grown to 3000 plus Employees across 38 nationalities working with us and have developed into a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and commitment to fully serve its clients in Singapore, China, USA, Malaysia, Philippines & India.
The Role
You Will Be Responsible For
- Troubleshoots highly complex, intricate technical problems to ensure optimal service levels; works on multiple incidents and/or projects simultaneously
- Is viewed as an invaluable resource in the technical and operational aspects of one or more IT disciplines
- Is consulted as a subject-matter expert in areas of technology and technical operations
- Acts as a point of escalation in complex, critical instances and leads and directs the efforts of more junior staff during high-impact outages.
- Utilizes tools to verify and validate that proper thresholds and infrastructure/application information are represented and set appropriately
- Investigate major service interruptions and service interruption resolutions to insure future stability of infrastructure and data Leverages experience and knowledge to proactively engage in root-cause analysis and preventative projects.
- Reviews and approves documentation, diagrams, configurations, and tools and contributes to internal knowledge bases and departmental documentation
- Provides technical expertise in cross-functional and intra-departmental efforts
- May be involved in prototype and quality assurance activities throughout IT, product management
- Leads critical incident turnover with geographically dispersed teams.
Ideal Profile
- 4+ years experience in IT operations
- 4+ years experience with industry leading observability solutions (Splunk, Dynatrace, DataDog etc.) to solve complex operational and performance issues.
- Experience of performance compliant design, sustainable solution architecture
- Experience implementing and integrating enterprise software applications.
- Analyze and evaluate alternative solutions and recommend cost effective and efficient solutions.
- Design and develop data models to support process and data integration.
- Ability to understand Moogsoft event lifecycle.
- Experience with event management and/or monitoring tools.
- Use communication and process skills to understand monitoring alerts/tools to ingest into Event Correlation tool.
- Vast knowledge on software configuration management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem-solving skills along with an ability to collaborate.
- Proficient understanding of ITIL practices
What's on Offer
- Join a well known brand within IT Services
- Flexible working options
- Work within a company with a solid track record of success
