Senior Advisor- IT Service Operations -Moogsoft

RESPONSIBILITIES:-
Troubleshoots highly complex, intricate technical problems to ensure optimal service levels; works on multiple incidents and/or projects simultaneously
Is viewed as an invaluable resource in the technical and operational aspects of one or more IT disciplines
Is consulted as a subject-matter expert in areas of technology and technical operations
Acts as a point of escalation in complex, critical instances and leads and directs the efforts of more junior staff during high-impact outages.
Utilizes tools to verify and validate that proper thresholds and infrastructure/application information are represented and set appropriately
Investigate major service interruptions and service interruption resolutions to insure future stability of infrastructure and data Leverages experience and knowledge to proactively engage in root-cause analysis and preventative projects.
Reviews and approves documentation, diagrams, configurations, and tools and contributes to internal knowledge bases and departmental documentation
Provides technical expertise in cross-functional and intra-departmental efforts
May be involved in prototype and quality assurance activities throughout IT, product management
Leads critical incident turnover with geographically dispersed teams.

REQUIREMENTS:
4+ years experience in IT operations
4+ years experience with industry leading observability solutions (Splunk, Dynatrace, DataDog etc.) to solve complex operational and performance issues.
Experience of performance compliant design, sustainable solution architecture
Experience implementing and integrating enterprise software applications.
Analyze and evaluate alternative solutions and recommend cost effective and efficient solutions.
Design and develop data models to support process and data integration.
Ability to understand Moogsoft event lifecycle.
Experience with event management and/or monitoring tools.
Use communication and process skills to understand monitoring alerts/tools to ingest into Event Correlation tool.
Vast knowledge on software configuration management systems
Awareness of latest technologies and Industry trends
Logical thinking and problem-solving skills along with an ability to collaborate.
Proficient understanding of ITIL practices