SAS - Supervisor
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
Main Purpose of Job
Due to our continued growth we are looking for exceptional IT Operations Shift Team Leaders with strong Linux skills to join our technical operations team in KL.
You will be leading a team of IT Operations Shift Engineers who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.
This is a shift-based role, which will join our 24 x 7 shift pattern.
Key Accountabilities
You will be fully responsible for your shift and ensuring that we are delivering a world class proactive support service to our international customers.
As both this role and the team is a new function, there will be emphasis for this role to contribute in defining and shaping of the scope, deliverables, toolsets and processes associated with this team.
You will work to ensure the efficient running of SDS Operations, providing technical support in all areas of the shift activities
This role will require a strong analytical thinker who enjoys solving problems and thrives in a high-pressure environment with shifting priorities. The IT Operations Shift Team Leader will need to assess multiple situations to determine tactical steps forward alongside leading a team in implementing a strategic plan.
Highly organised and with exceptional attention to detail you'll be able to effectively plan and prioritise your team's workload, as well as accurately measuring and reporting on their progress.
Responsibilities
Responsible for all Operational support and tasks during your shift
Building the best IT Operations team in the industry, including training and supporting the team as it grows
Planning and organizing workload of your shift team, ensuring priorities are addressed, and work is scheduled within the timescale required.
Provide leadership to the shift teams, instilling a culture of quality, service-centricity and professional pride in the activities and achievements of the team; to include work allocations, appraisals and recruitment
Ensuring all SDS support requests are dealt with within SLA and to our customers satisfaction
Ensuring there is high quality documentation for the Operations Team to refer to for all tasks
Ensuring the task of Monitoring is continuously improved, to ensure the Monitoring of live customers software and infrastructure is successful
Ensure implementation of any relevant policies, procedures, and standards to ensure all tasks are appropriately controlled
Taking a lead role in co-ordinating any major incidents
Work with your team to provide the appropriate resource for any support requests, maintenance, and new projects, working together to ensure that work is delivered on time and fully meets the business requirements.
Knowledge, Skills and Experience
Team Leader or management experience of a small team
The candidate should have a minimum of 5 years experience in an IT Operational support role working with Linux operating systems
Excellent understanding of core internet technologies - Routing/Switching, DNS, DHCP, firewalls
Experience in creating and editing Shell Scripts (either Bash/PowerShell/Python or similar)
Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations.
Strong analytical skills with proven problem-solving ability.
Demonstrated willingness to learn and apply new technology.
Essential experience with these technologies:
Linux Ubuntu Operating systems
Virtualisation (ideally Xen, alternatively advanced knowledge of others such as VMWare, KVM, Hyper-V etc)
Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
Shell scripting (ideally BASH, or Python, Powershell etc)
Desirable experience with these technologies:
AWS
GCP
Nagios
CheckMK
Apache
CouchDB
Windows operating systems
Kubernetes
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.
Job ID R0146223
