Trainer Position Summary: The Trainer is responsible for enhancing the performance of
outbound telephone sales staff in a call center. The role focuses on monitoring staff,
identifying areas for improvement, and reinforcing successful behaviors. The Trainer will
develop and implement coaching initiatives to build confidence and equip staff with necessary
skills.
Job Scope:
Design, develop, and update training materials and programs (e.g., presentations, manuals,
multimedia resources) aligned with company products.
Conduct orientation for new call center staff, develop individual coaching plans, provide
resources and assistance, and schedule orientation sessions with existing staff.
Conduct various training sessions and programs (e.g., new agents, compliance, product
knowledge, selling skills, soft skills, motivational programs) for call center staff and
colleagues.
Provide ongoing coaching and development for call center staff and colleagues.
Observe sales encounters, collect feedback, and analyze performance data post-training
Collaborate with sales department managers and team leaders to discuss training
performance. Assess and modify training programs for effectiveness.
Stay updated with trends and techniques in sales and training.
Participate in educational opportunities and read financial publications to update job
knowledge.
Requirements:
University degree/diploma in any field.
Train the Trainer certification (advantageous).
Preferable experience in Financial Call Center Training, Sales Training, or Business
Development.
Proficient in English, Malay, and/or Mandarin.
Advanced skills in sales, customer service, and time management.
Ability to create and deliver engaging training content.
Outstanding coaching skills.
Ability to measure performance effectively.
Experience in building and developing teams.
Knowledge of telesales techniques (advantageous).
Proven experience as a sales trainer or similar role.
Job Type: Full-time
Pay: RM5,
- 00 - RM7,000.00 per month
Benefits: - Health insurance
Schedule:
Supplemental pay types:
Language:
* Mandarin (Required)
