Job Description
- Assist the Operations Assistant Manager/Manager and oversee a team of Telesales Executives.
- Ensure the delivery of high-quality sales and services.
- Support business activities aimed at improving quality and contributing to business growth.
- Enable team members to achieve key performance indicators (KPIs) in productivity, such as call targets and sales revenue targets.
- Motivate, coach, and inspire team members to reach sales targets.
- Handle and resolve escalated inquiries from team members when necessary.
- Ensure that all team members understand company policies, management procedures, and the use of systems and telephone.
- Monitor team member attendance.
- Review goals for each team member and the entire team on a daily, weekly, and monthly basis.
- Maintain accurate and up-to-date team and daily tracking reports.
- Assign leads to team members effectively and fairly.
- Ensure that team members are well-versed in product knowledge and program specifications.
- Enforce adherence to call center discipline and guidelines.
Job Requirements:
- Minimum qualifications: SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field.
- Experience in leading or managing a team.
- Proficiency in supervising, training, coaching, and motivating a team.
- Strong critical and analytical thinking skills.
- Ability to multitask and work independently with minimal supervision.
- Essential skills: coaching, leadership, mentoring, and people management.
- Excellent interpersonal and communication skills in both English and B.M.
- Energetic, positive-minded, and a team player.
- Malaysian citizenship or relevant residence status required.
Job Benefits:
- EPF
- Socso
- On job training
- Yearly Bonus
- Yearly performance
- Employment Insurance
- Annual leave
- Working days Monday to Friday (9AM-6PM) / Saturday (9AM-1PM)
- Minimum Basic 4000 - 5000 (Depends on experience) With Incentive would easily reach RM7000 and Above
You may sent your resume at [Confidential Information] or whatsapp us at 0139393455
