Job Description
The Core Objectives:
1. Provide support and assistance to end-users with any Salesforce CRM inquiries or issues.
2. Support the Reg
ional CRM Manager on Salesforce CRM related project activities.
3. To support and be involved in User Acceptance Testing (UAT) for our Salesforce CRM program
4. Work closely with Technical Solutions team on Salesforce CRM issue resolution or change request tickets.
5. Be a Salesforce CRM expert to our users
6. Extract and analyze Salesforce reports to aid decision-making processes.
7. Collaborate with different teams/stakeholders to identify opportunities for system enhancements and customizations aligned with business requirements.
Essential Experience / Criteria:
1. CRM user support experience
2. Tech savvy
3. Good communicator - ability to explain clearly to business and tech working stakeholders
4. Change management advocate
5. Self-motivated with a desire to contribute to a successful roll-out & maintenance of our Salesforce CRM platform
Desirable Experience / Criteria:
Desirable Experience / Criteria:
1. Salesforce CRM user support experience
2. Experience in drafting process flow charts
3. Experience working in tech/hyper-growth companies
About Company
About Optimum Solutions, Singapore
www.theoptimum.net
Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud,Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.
