Job Responsibility
Order Processing and Documentation Management
- Assist sales team to prepare quotation, PO, invoice, consignment note and report.
- Assist to follow up on the status of the order and monitor closely.
- Ensure the integrity of client information maintained in the database system.
- Ensure prompt follow up to ensure the stock will be delivered to customer on time.
- Ensure the payment for all orders have been collected according to payment terms.
- Prepare sales report and other related report.
- Provide technical support to sales team for any related request, inquiry quotation or confirmation.
Customer Support
- Responsible to attend to walk-in customer.
- Assist in correspondence with customer by email and to follow up and resolve customer complaints.
- Update customer on the ETA (estimated time of arrival).
- In the event not able to fulfill customer requirement on the order or delivery date, contact customer immediately to provide alternative solution.
- Verify product's pricing and update new pricing for customer upon request by Sales Manager.
Ad hoc Tasks
- Any ad hoc task as assigned by superior.
Key Behavioral Competencies
- Attention to Detail: Thorough and accurate in administrative tasks and documentation.
- Communication: Clear and effective communication with internal teams and external customers.
- Team Collaboration: Ability to work collaboratively with cross-functional teams.
- Adaptability: Flexibility to handle changing priorities and fast-paced environments.
- Problem-Solving: Ability to identify and resolve issues to support the sales process.
- Customer Focus: Understanding and addressing the needs of both internal and external customers.
- Time Management: Efficiently prioritize and manage multiple tasks and deadlines.
Job Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- Able to speak in English and Bahasa Malaysia.
- Proven experience in sales support or a similar administrative role.
- Fresh graduate are welcome to apply.
- Familiarity with sales processes and customer relationship management (CRM) systems.
- Preferable experience on autocount or SQL system
Job Benefits
