Sales Support Administrator

Job Responsibilities:

Customer Interaction:

• Act as the primary point of contact for customer inquiries, orders, and requests.
• Deliver prompt and courteous responses to customer inquiries via phone, email, or chat.

Order Processing:

• Accurately and efficiently process customer orders.
• Collaborate with the fulfillment and shipping departments to ensure on-time delivery.

Sales Team Support:

• Assist sales representatives in preparing quotes, proposals, and sales presentations.
• Maintain and update customer databases and sales records.

Sales Reporting:

• Generate sales reports and analytics to support sales strategy and decision-making.
• Monitor sales performance and track key performance indicators (KPIs).

Requirements:

• Minimum requirement: SPM, Diploma or Degree in Business Administration, Sales, or a related field.
• Fresh graduates are encouraged to apply.
• Required Languages: English, Bahasa Malaysia, and/or Mandarin.
• Excellent interpersonal and communication skills (verbal and written).
• Proficiency in MS Office.
• Excellent organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Independent, self-motivated, and proficient in time management.