The SDM leads the sales strategy, drives growth initiatives, and ensures the team's success in achieving high sales performance and customer satisfaction.
We have openings for: Seberang Perai & Desa Tebrau
Responsibilities:
STRATEGIC LEADERSHIP
- Set and drive sales strategies aligned with business goals to boost revenue.
- Lead strategy sessions with SDEs to align on goals and ensure effective execution.
TEAM DEVELOPMENT
- Train, coach, and mentor Sales Development Executives (SDEs) on products, services, and customer approaches.
- Conduct regular performance reviews, providing feedback to help SDEs improve and meet targets.
PERFORMANCE & KPI MANAGEMENT
- Track and review KPIs like sales progression, customer activity, visit frequency, and lead generation.
- Take corrective actions when needed to meet targets and maintain accountability.
CROSS FUNCTIONAL COLLABORATION
- Partner with Customer (marketing), Operations, and Commercial team to create coordinated campaigns.
- Collaborate on initiatives to improve lead generation and customer engagement.
LEAD QUALIFICATION
- Oversee lead qualification and ensure leads are effectively managed through the sales funnel.
- Coordinate canvassing and lead generation activities by zone.
CUSTOMER SATISFACTION
- Manage customer service standards and ensure SOP compliance to enhance customer satisfaction.
- Lead initiatives to maintain high levels of customer loyalty.
