Assist the sales team in the preparation of quotes, proposals and contracts for clients.
Coordinate with customers to understand their print and advertising needs, ensuring accurate and timely information flow.
Manage inbound and outbound sales communication, including responding to customer inquiries via phone, email and in person.
Project Management:
Work closely with clients to track the progress of their orders, ensuring deadlines are met and clients are kept informed at every stage.
Coordinate the transition of projects from sales to production, ensuring all requirements are clearly communicated to the production team.
Assist in monitoring production schedules and ensuring the timely delivery of printed materials.
Customer Relationship Management (CRM):
Maintain and update client records in the CRM system
Identify upselling and cross-selling opportunities based on customer needs and market trends.
Build and maintain strong, long-lasting customer relationships to drive repeat business.
Sales Reporting & Administration:
Prepare regular sales reports, including sales forecasts, revenue tracking and client feedback.
Assist in the preparation of marketing and promotional materials to support sales efforts.
Monitor sales targets and assist in meeting sales goals by providing administrative support to the sales team.
Inventory Management:
Coordinate with the inventory team to ensure that materials and supplies are available for client orders.
Maintain awareness of stock levels for various print products and promotional materials.
Collaboration:
Liaise with other departments (production, design, logistics) to ensure seamless communication and project delivery.
Assist in client presentations and meetings as needed.
Job Requirements
Education:
Bachelors degree in Business, Marketing, Communications or a related field (preferred).
Experience:
2-3 years of experience in a sales coordination, account management or customer service role, preferably within the printing, advertising or a related industry.
Experience with CRM software (Salesforce, HubSpot) is a plus.
Fresh graduated are welcome to apply
Skills & Competencies:
Strong organizational and multitasking skills with attention to detail.
Excellent communication skills, both written and verbal, with the ability to interact professionally with clients, sales teams and production staff.
A proactive and solution-oriented approach to problem-solving.
Ability to work independently as well as part of a team in a fast-paced environment.
Basic understanding of printing processes, materials and advertising products is a plus.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Job Benefits
EPF/ SOCSO
Annual Leave
Medical Leave
Competitive Salary: Competitive, based on experience.
Career Growth: We offer opportunities for professional development and career advancement within the company.
