Duties & Responsibilities Respond to enquiries for functions (by telephone and walk-in guest).
Conduct site inspection as and when required.
Discuss with the client further details pertaining to an event: menu, beverage, budget, and miscellaneous arrangements.
Maintain accuracy of all reservations and other data in banquet reservation system.
Respond, follow up and follow through enquiries.
To handle events file assigned by DORS, SSM, SM or SE.
Issue instructions for events to all departments via the banquet event order, with minimum 7 days prior to the actual event.
Prepare arrangements of the event to ensure everything is in order, proactively guiding the client to ensure the events success.
Liaise with Banquet, Kitchen, Stewarding, Engineering, MarCom Department (or others) prior to the event.
Ensure credit policy is adhered to with all event bookings and all monies are received according to time frame. Highlight any payment issue immediately to DORS, SSM, SM.
Responsible for an efficient and updated filing system for the department.
If on duty, greet the client during the course of the event and to ensure that everything goes smoothly and introduce the Banquet Manager.
Answer and place telephone calls based on the company set standard.
Keep track of appointments and various meeting schedules.
Up-selling whenever possible as well as control expenses relating to the groups or function to ensure maximum net profit.
Maintain adequate stock of office supplies, initiate necessary requisition on a weekly basis.
Distribute all incoming documents immediately; dispatch and record outgoing mail.
Project an image of discretion at any time while maintaining good relations with clients and all operating sections.
Performs any assignments as may be delegated by DORS / SSM / SM / SE.
Professionally represent the hotel in community and events.
Participate as a team player with all departments.
Possess knowledge of meeting room capacities, banquet set up, audio visual and any other pertinent details as they relate to function room set up.
Possess computer skills, including Microsoft Word, Excel.
Possess interpersonal and sales related skills.
Ability to prioritise and manage own personal time efficiently within tight schedules.
The ability to do more than is required or expected in the job to improve results and avoid problems through proactively anticipating them.
Able to read and interpret both verbal and non-verbal feelings and concerns of others.
Ability to network, build and maintain friendly contacts with people who can impact on business positively and help achieve work related goals.
Ability to deliver high levels of customer service by focusing on the needs of client and exceeding their expectations.
Job Type: Full-time
Pay: RM2,
- 00 - RM2,500.00 per month
Benefits: - Dental insurance
Maternity leave Professional development
Schedule:
Supplemental pay types:
* Yearly bonus
