Main Purpose of the Position:
To be the one-point contact to our customers and ensure orders are received, processed, and delivered in an efficient and effective manner.
Job Description:
- Responsible for supporting sales staff by providing administrative, clerical, and customer support.
- Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns (Oleo Chemical, Glycerin & External Soap Noodle) in SAP system within the set timeline.
- Work closely with Planning department with regards to Goods readiness schedules with an objective of Firm Cargo Ready Date for shipment
- Creating Work Order to communicate with concerned internal departments (Planning, Warehouse, Quality, Shipping & Logistics, Tank Farm and Weighbridge)
- Generate the Tanker Dispatch Plan for Bulk Shipments on a weekly basis and monitoring changes as and when revision requests are received from the Customer, Planner, Logistics and tank farm.
- Continuous interaction with Logistic, Planning, Tank Farm and Customer to coordinate smooth execution of these activities.
- Communicating with Customers on a timely basis with regards to Status of the respective orders on hand (Goods Readiness/delays, Payment status based on terms, Shipping Instruction, Booking confirmation, Container Details, Loading status, Loading Photos, Shipment/Document delays, Account Receivable delays etc.) within the timelines.
- Attending to sample requests from customers by communicating with QA department and arrange for courier within the set timeline. Also communicating the A.W.B Details and COA to the customer.
- Order report generation daily to communicate to the Top Management on the order status.
- File Management- Maintaining records of sales documents (Copy of Purchase order, Product Specification, Sales Contract, Proforma Invoice & L/C Copy) in files.
- Providing Export Invoice for Logistic personnel to proceed with the Export clearance
- Initiate the CAPA report generation based on the complaints received from Customers and inform QMS department for further investigation. Communicating the CAPA Investigation findings to the customer.
- Generate Debit or Credit notes in the SAP system against Claims received from customers
- Sending requests to IT Department for New Customer Code Generation& route entry. Also send request to Planning Department for New Material Code generation.
Requirements:
- Degree in Business Management/Equivalent
- SAP system knowledge is a MUST
- Experience in the Oleochemical/Manufacturing industry is a must
- Minimum 3-5 years relevant experience (Sales Admin)
- Willing to work at Tanjung Langsat, Pasir Gudang
- Excellent communication skills
