Order Processing: Accurately input and process customer orders in the companys system, ensuring timely fulfillment and delivery.
Customer Support: Act as the primary point of contact for customers regarding order status, product information, and basic sales inquiries. Address and resolve customer issues or escalate them as needed.
Sales Support: Assist the sales team by preparing sales reports, tracking KPIs, and managing calendars for important sales meetings and events.
Record Keeping: Maintain and update customer records, sales contracts, and other relevant documentation to ensure accurate and organized information.
Inventory Coordination: Work with the inventory team to check stock levels, coordinate replenishment, and ensure orders are fulfilled without delays.
Data Entry and Reporting: Input sales data, generate reports for the management team, and analyze trends to assist in strategic decision-making.
Administrative Support: Coordinate travel arrangements, meetings, and other logistical needs for the sales team as required.
Job Requirements
An associate or bachelors degree in business administration or a related field is preferred.
Minimum of 1-2 years of experience in an administrative role, ideally within sales or customer service.
Language requirements: English, Bahasa Malaysia and Mandarin
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent communication, organization, and multitasking abilities.
Detail-oriented and able to work independently in a fast-paced environment.
Job Benefits
EPF/ SOCSO
Annual Leave
Competitive salary with opportunities for bonuses based on performance.
Career advancement opportunities within the company.
