Reports to: Sales Manager / Dealership Manager
The Automotive Sales Administrator assists the sales team in handling day-to-day sales operations, ensuring the smooth processing of vehicle sales orders, documentation, and customer support. They play a vital role in maintaining accurate records, processing financial agreements, and coordinating with various departments to ensure timely vehicle delivery to customers.
Order Processing and Documentation:
- Handle the complete sales order process, from vehicle order to delivery.
Ensure all vehicle sales transactions are recorded accurately and timely in the system.
- Prepare and process sales invoices, contracts, and vehicle registration documents.
Coordinate with the sales team to confirm that all paperwork is in order before vehicle handover.Inventory Management:
Assist in managing vehicle inventory, keeping track of stock levels, and coordinating with suppliers for vehicle orders.
- Maintain records of incoming and outgoing vehicles, ensuring that vehicle details (model, color, VIN, etc.) are accurately logged.
Customer Service Support:
- Respond to customer inquiries regarding vehicle availability, pricing, and delivery timelines.
Assist in resolving customer complaints and issues related to sales orders, vehicle registration, or financing.
- Provide updates to customers on their vehicle order status and coordinate delivery or pickup schedules.
Financial Administration:
- Process payments, deposits, and financial agreements (e.g., loans, leasing) in coordination with finance departments.
Prepare sales documentation required for financing or leasing approvals.
- Ensure compliance with dealership and manufacturer financial policies.
Sales Reporting and Data Management:
- Prepare regular sales reports, including daily, weekly, and monthly sales figures.
Analyze sales performance data to assist the sales team in tracking their progress against targets.
- Update the CRM system with customer details, vehicle orders, and sales transactions.
Cross-Department Collaboration:
- Liaise with the service and delivery departments to ensure vehicles are prepped and ready for handover.
Work closely with the finance department to ensure all financial records are correct and payments are processed.
- Assist marketing in promotional activities, customer events, or dealership campaigns.
Compliance and Regulations:
- Ensure all vehicle sales adhere to local and national regulations, including taxes, licensing, and insurance.
Maintain up-to-date knowledge of regulatory changes related to vehicle sales and registration.
- Skills and Qualifications:
Strong organizational skills and attention to detail.
- Excellent customer service and communication skills.
Proficiency in dealership management systems (DMS) and CRM software.- Ability to multitask and prioritize tasks effectively.
Knowledge of automotive sales processes and industry regulations.
- Comfortable working with financial data and documentation.
- Education and Experience:
A diploma or degree in Business Administration, Automotive Management, or a related field.
- Previous experience in automotive sales support or administration is preferred.
Familiarity with vehicle financing and leasing processes is a plus.
- Location : Jalan Chan Sow Lin
Job Type: Full-time
Pay: RM1,
- 00 - RM2,500.00 per month
